Resolved -
The fix has proved to be working and now has been rolled out fully.
Jan 16, 21:08 UTC
Monitoring -
The fix is now partially rolled out, as mentioned in the last update expect some cases where connection times remain slow still. We'll be monitoring how things go and once confident enough roll out the fix fully.
Jan 15, 16:54 UTC
Identified -
We believe we've identified the root issue and have implemented a fix, we will be partially rolling out the fix and spend some time evaluating it to ensure it's working as expected. Pending the fix proves stable we will be rolling it out fully. Until the fix rolls out fully expect some cases where connection times remain slow still.
Jan 15, 16:25 UTC
Investigating -
Issues are still intermittent, we have been working with our upstream providers to get to the bottom of the issue. Expect within the next few hours potential disconnects outside the actual issue as we look to diagnose the root issue.
Jan 15, 14:05 UTC
Monitoring -
Connection times appear to have returned to normal, we will be continuing to monitor the situation.
Jan 14, 04:34 UTC
Investigating -
We are observing issues once again with slow connection times on the PC platform
Jan 14, 03:54 UTC
Monitoring -
Connection times appear to have returned to normal, we will be continuing to monitor the situation.
Jan 14, 03:06 UTC
Investigating -
We are investigating users experiencing slow connection times on the PC platform specifically in the US East region
Jan 13, 22:49 UTC