Network Performance Issues in EU 2023-08-23 16:13:55

We're aware of upstream provider issues affecting the network performance and connection stability on some of our realtime servers in the EU region, resulting in increased loading times and random timeouts. Other regions appear to be unaffected and you may want to open new instances in a different region while we're working with our provider on investigating and solving this issue.

The previously mentioned network performance and stability issues have been fixed and servers in the EU region are no longer showing signs of packet loss, high latency, random timeouts or increased loading times. Solving this incident has taken our upstream provider a lot longer than anticipated due to the complex nature of this issue and priority usually being focused on trying to analyze and understand the root cause of such issues in order to prevent them from happening again in the future.